IT support that understands your mission.
Affordable, reliable IT support built for the voluntary sector. Our Charity Connect programme gives you access to the same expertise as our commercial clients -- at pricing that respects your budget.
Charity Connect Programme
Charity Connect is our dedicated support programme built specifically for the voluntary sector. It recognises that charities operate differently from commercial businesses -- tighter budgets, mixed teams of staff and volunteers, multiple sites, and a need to demonstrate value for every pound spent.
The programme provides priority access to our Norwich-based service desk, discounted rates, and a named account manager who understands the charity sector. We report on service usage quarterly so you can demonstrate IT investment to trustees and funders.
Helpdesk & Remote Support
Your staff and volunteers need IT issues resolved quickly so they can focus on delivering services to beneficiaries. Our helpdesk provides remote support from real engineers who understand your environment -- not scripted first-line operators reading from a decision tree.
We support mixed environments: Windows, Mac, Chromebooks, mobile devices, and the variety of legacy systems that charities inevitably accumulate over years of donated and grant-funded IT.
On-Site Engineering
Some issues cannot be resolved remotely. Network problems, hardware failures, office moves, and new site setups all require someone physically present. Our engineers visit charity sites across Norfolk and beyond on a scheduled or ad-hoc basis.
For charities with multiple locations -- community centres, outreach offices, charity shops -- we coordinate support across all sites so you get consistent service everywhere, not just at your head office.
Infrastructure Management
Many charities run on infrastructure that was set up years ago by a volunteer or a well-meaning donor. It works until it does not -- and when it fails, there is no documentation, no redundancy, and no one who knows how it is configured.
We audit, document, and manage your infrastructure properly. Servers, firewalls, switches, Wi-Fi, and internet connections -- all monitored, maintained, and supported so your team can rely on it.
User & Volunteer Management
Charities have unique user management challenges. High volunteer turnover, trustees who need occasional access, staff on fixed-term contracts, and seasonal workers all create a revolving door of accounts that need setting up and shutting down securely.
We manage the full lifecycle -- from provisioning accounts with the right access levels to revoking them promptly when someone leaves. This is not just good practice; it is essential for safeguarding beneficiary data.