Support that's there when you need it.
Remote and on-site IT support, device management, backup, and cloud platforms -- all under one managed service.
Remote IT Support
Our remote helpdesk is the front line of your managed IT service. Available during business hours (with 24/7 critical incident coverage), our engineers resolve issues quickly -- using remote access tools to fix problems in minutes rather than waiting for a site visit.
All tickets are tracked, measured against SLAs, and reported monthly so you always know how your service is performing.
- ✓Named account manager and dedicated helpdesk team
- ✓Remote access support via Splashtop / RMM tooling
- ✓SLA-backed response times (P1: 30 min, P2: 2 hr, P3: 4 hr)
- ✓Monthly SLA performance report
- ✓Microsoft 365, Teams, and Exchange support included
On-site Support
Some problems need hands on hardware. Our Norwich-based field engineers cover Norfolk and the surrounding area for on-site visits -- whether for scheduled work, hardware failures, or issues that simply cannot be resolved remotely.
On-site visits are included in premium support plans and available on a call-out basis for other clients.
- ✓Same-day and next-day on-site coverage in Norfolk
- ✓Hardware installation, replacement, and cabling
- ✓Server room and network infrastructure work
- ✓Office moves and equipment relocation
- ✓Scheduled preventative maintenance visits
Device & User Management
Managing a fleet of devices and user accounts across a growing organisation is time-consuming and error-prone without the right tooling. Osiris manages your entire device estate using Microsoft Intune and Autopilot -- ensuring devices are enrolled, compliant, and consistently configured.
New starters get their device configured and ready before their first day. Leavers are offboarded securely, with data retained according to your policy.
- ✓Microsoft Intune MDM deployment and management
- ✓Autopilot zero-touch device provisioning
- ✓New starter and leaver onboarding/offboarding
- ✓Software deployment and patch management
- ✓Compliance reporting and device health dashboards
Network & Infrastructure Support
Your network and server infrastructure underpins everything. Osiris monitors, manages, and maintains your on-premise and hybrid infrastructure -- from firewalls and switches to Windows Server and virtualisation platforms.
We proactively address issues before they cause downtime, with alerting and automated remediation built into our RMM platform.
- ✓Proactive server and network monitoring (24/7)
- ✓Firewall, switch, and Wi-Fi management
- ✓Windows Server administration and patching
- ✓Hyper-V and VMware virtualisation support
- ✓Regular infrastructure health reviews
Backup & Business Continuity
Ransomware, hardware failure, and accidental deletion can all destroy data without a tested backup strategy. Osiris implements and manages backup solutions for servers, workstations, and Microsoft 365 -- with regular restore testing to confirm they work when you need them.
We also support business continuity planning -- documenting recovery procedures and ensuring your team knows what to do when things go wrong.
- ✓Server and workstation backup (Veeam, Datto)
- ✓Microsoft 365 mailbox and SharePoint backup
- ✓Immutable offsite and cloud backup replication
- ✓Quarterly restore testing with documented results
- ✓RTO/RPO planning and business continuity documentation
Cloud Platforms
Osiris is a Microsoft partner with deep expertise in Microsoft 365 and Azure. We deploy, manage, and optimise cloud platforms -- from initial migration through to ongoing licence management and security configuration.
Whether you are moving to the cloud for the first time or optimising an existing deployment, we provide the guidance and hands-on support to make it work.
- ✓Microsoft 365 deployment and administration
- ✓Azure infrastructure management
- ✓Entra ID (Azure AD) identity and access management
- ✓Microsoft Teams deployment and governance
- ✓SharePoint and OneDrive configuration
