Osiris / Commercial / Managed IT
Managed IT

IT that works as hard as you do.

Proactive managed IT support built for commercial organisations. Predictable monthly costs, minimised downtime, and infrastructure that scales with your business.

Proactive Monitoring & Maintenance
01 -- Proactive Monitoring

Proactive Monitoring & Maintenance

Waiting for something to break is not a strategy. Our monitoring platform watches your servers, endpoints, and network infrastructure around the clock -- identifying and resolving issues before they affect your team.

Patch management, disk health, certificate expiry, backup verification -- the invisible work that keeps your business running. We handle it so your internal team can focus on what actually generates revenue.

24/7 infrastructure monitoring and alerting
Automated patch management across all endpoints
Monthly health reports with trend analysis
Proactive disk, memory, and CPU threshold management
Certificate and domain expiry tracking
Scheduled maintenance windows to minimise disruption
Talk to us about Proactive Monitoring & Maintenance
02 -- Service Desk

Service Desk & User Support

Your team needs IT issues resolved quickly, not buried in a ticket queue. Our Norwich-based service desk provides direct access to qualified engineers who understand your environment and can resolve most issues on first contact.

We track every interaction, measure resolution times, and report monthly so you always know what you are getting. No overseas call centres, no scripted responses -- just competent people who know your systems.

Norwich-based service desk with named engineers
Remote and on-site support options
Average first-response time under 15 minutes
Dedicated account manager for escalations
Self-service portal for ticket logging and tracking
Monthly SLA reporting and service reviews
Talk to us about Service Desk & User Support
Service Desk & User Support
Endpoint Management
03 -- Endpoint Management

Endpoint Management

Laptops, desktops, mobile devices -- every endpoint is a potential vulnerability and a productivity tool. We manage the full lifecycle from procurement and deployment through to secure decommissioning.

Standardised builds, automated software deployment, and consistent security policies across your fleet. Whether your team works from the office, home, or client sites, their devices are managed and protected.

Standardised device builds and imaging
Automated software deployment and updates
Mobile Device Management for BYOD and company devices
Endpoint Detection and Response integration
Hardware lifecycle tracking and refresh planning
Secure data wiping and asset disposal
Talk to us about Endpoint Management
04 -- Network Infrastructure

Network Infrastructure

Your network is the backbone of everything your business does digitally. Poor Wi-Fi, unreliable switches, or a flat network with no segmentation creates both performance and security problems.

We design, deploy, and manage business-grade network infrastructure -- from structured cabling and enterprise Wi-Fi to firewall management and VLAN segmentation. Built for reliability, secured by design.

Network design and architecture planning
Enterprise Wi-Fi deployment and optimisation
Firewall configuration and management
VLAN segmentation and access control
VPN and remote access solutions
Bandwidth monitoring and traffic analysis
Talk to us about Network Infrastructure
Network Infrastructure
User Onboarding & Offboarding
05 -- Onboarding & Offboarding

User Onboarding & Offboarding

Every new starter needs a device, accounts, access to the right systems, and training on your security policies. Every leaver needs their access revoked, data preserved, and hardware returned. Getting this wrong creates security gaps and wasted time.

Our structured onboarding and offboarding processes ensure nothing falls through the cracks. We work with your HR team to automate what we can and document the rest.

Automated account provisioning and deprovisioning
Pre-configured device delivery to any UK address
Application access setup aligned to role profiles
Security awareness onboarding for new starters
Licence reclamation and data archiving for leavers
Integration with HR systems where supported
Talk to us about User Onboarding & Offboarding

Ready to stop firefighting IT issues?

Book a free infrastructure review and we will show you exactly where your current setup is costing you time and money.

Book an IT Review